Returns
What is your return/exchange policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If there is a defect or a problem with your order, or if it’s just not what you were expecting, please email us within 14 days of the delivery date at simonesleepwear@gmail.com with your order number in the subject line to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
No returns on any items in the sale category or gift cards.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For all U.S. orders, original shipping and handling charges are not refundable. A $10 return shipping fee will be deducted from your refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at simonesleepwear@gmail.com.
How do I return an item?
To initiate a return:
- Email simonesleepwear@gmail.com with your order number in the subject line. If return is approved, we will then send you a return label.
- Package your item in its original packaging and affix the provided label to the outside of the package.
- Drop off at the nearest shipping location with the shipping carrier specified on the label.
- Once your return is received, please allow 7-10 business days for the return to appear on your credit card statement.
We are not responsible for risk of loss or damage during return shipment.
Can I cancel my order?
Unfortunately, we are unable to cancel or make any changes to orders after the order has been placed, as orders are processed to be shipped immediately.